Where to find information about us and our products
You can find everything you need to know about us, Ad Gefrin, and our products on our website before you order. We also confirm the key information to you in writing after you order, either by email, in your online account or on paper.
Summary of terms of purchase
When you buy from us you are agreeing that:
We only accept orders when we’ve checked them
We contact you to confirm we've received your order and we accept it when we dispatch the product and confirm dispatch to you].
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock because we can't verify your age (where the product is age-restricted), because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order
You will own your product once we have confirmed your order and received payment in full and we have despatched the product to you.
We charge interest on late payments
If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on some increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our control
If our supply of your product is delayed or prevented by any event outside our control[, such as problems in our supply and logistics chain, unavailability or restrictions in delivery services, governmental orders or regulations, outbreak of disease, severe weather, natural disasters, acts of war, terrorism or sabotage, cyber security and utilities issues, delays or problems caused by you or any third party we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but [if the delay is likely to be substantial] you can contact our Customer Service Team:email@example.com ] to end the contract and receive a refund for any products you have paid for, but not received[, less reasonable costs we have already incurred]. Where the event outside our control prevents or significantly hinders our performance of the contract we may terminate this contract on written notice to you.
Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.
We charge you if you don't give us information we need
We may charge you additional sums if you don't give us information we've asked for in order to deliver product to you, including information on how we/our delivery provider can access your property or if you can’t provide the delivery person with proof of your age. For example, we might need to re-deliver on another day and will charge you the additional costs incurred in doing so.
If you bought online, over the telephone, you have a legal right to change your mind plus extra rights under our guarantee.
Your legal right to change your mind.
For most of our products bought online, over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
Your legal rights
14 days to change your mind online, telephone, sales only.
You pay costs of return
When you can't change your mind.
You can't change your mind about an order for:
The deadline for changing your mind.
If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If the product is for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know.
To let us know you want to change your mind, contact our Customer Service Team: firstname.lastname@example.org
You have to return the product at your own cost.
You have to return your product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost[, unless we offered free returns when you bought the product. You can:
We may reduce or refuse your refund.
If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. If you have consumed part of the product in any way then we may refuse to refund you at all, unless the product is faulty. Our Customer Service Team: email@example.com can advise you on whether we're likely to reduce or refuse your refund].
When and how we refund you.
If you tell us you've changed your mind about a product that hasn't been delivered, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
You can end an ongoing contract
We tell you how you can end an on-going contract with us (for example, for a subscription to goods/services) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team firstname.lastname@example.org
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must [either bring it into our distillery shop or contact our Customer Service Team: email@example.com We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have the right to change your mind within 14 days of delivery for online and other sales which are not made in person.
Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
Up to 30 days: if your goods are faulty, then you can get a refund.
Where applicable and relevant up to six months: if your goods are faulty and can't be repaired or replaced, then you're entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
We can change products and these terms
Changes we can always make.
We can always change a product:
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product. We do this to:
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than two weeks after your original delivery date request you can contact our Customer Service Team: firstname.lastname@example.org [to end the contract and we'll refund any sums you've paid in advance for products you won't receive.
We can withdraw products
We can stop providing a product. We let you know in advance and we refund any sums you've paid in advance for products which won't be provided.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:
We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
You have several options for resolving disputes with us
Our complaints policy.
Our Customer Service Team: email@example.com will do their best to resolve any problems you have with us or our products in a timely and fair way.
You can go to court.
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product.
We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract.
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply.
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later.
We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
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