Terms and Conditions - Purchase of Products 

Where to find information about us and our products

You can find everything you need to know about us, Ad Gefrin, and our products on our website before you order. We also confirm the key information to you in writing after you order, either by email, in your online account or on paper.

Summary of terms of purchase

When you buy from us you are agreeing that:

• You are over 18 years old.
• We only accept orders when we've checked them.
• Sometimes we reject orders.
• We charge you when you order
• We charge interest on late payments.
• We pass on some increases in VAT.
• We're not responsible for delays outside our control.
• Products can vary slightly from their pictures.
• We may charge you if you don't give us information we need to deliver your products.
• If you bought online,  or over the telephone you have a legal right to change your mind and however you bought you have rights under our guarantee.
• You can end an on-going contract.
• You have rights if there is something wrong with your product.
• We can change products and these terms.
• We can suspend supply (and you have rights if we do).
• We can withdraw products.
• We can end our contract with you.
• We don't compensate you for all losses caused by us or our products.
• We use your personal data as set out in our Privacy Policy.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

We only accept orders when we’ve checked them

We contact you to confirm we've received your order and we accept it when we dispatch the product and confirm dispatch to you].

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock because we can't verify your age (where the product is age-restricted), because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order

You will own your product once we have confirmed your order and received payment in full and we have despatched the product to you.

We charge interest on late payments

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on some increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our supply of your product is delayed or prevented by any event outside our control[, such as problems in our supply and logistics chain, unavailability or restrictions in delivery services, governmental orders or regulations, outbreak of disease, severe weather, natural disasters, acts of war, terrorism or sabotage, cyber security and utilities issues, delays or problems caused by you or any third party we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but [if the delay is likely to be substantial] you can contact our Customer Service Team:orders@adgefrin.co.uk ] to end the contract and receive a refund for any products you have paid for, but not received[, less reasonable costs we have already incurred]. Where the event outside our control prevents or significantly hinders our performance of the contract we may terminate this contract on written notice to you.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

We charge you if you don't give us information we need

We may charge you additional sums if you don't give us information we've asked for in order to deliver product to you, including information on how we/our delivery provider can access your property or if you can’t provide the delivery person with proof of your age. For example, we might need to re-deliver on another day and will charge you the additional costs incurred in doing so.

If you bought online, over the telephone, you have a legal right to change your mind plus extra rights under our guarantee.

Your legal right to change your mind.
For most of our products bought online, over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind.
You can't change your mind about an order for:

• products sealed for health or hygiene purposes, once these have been unsealed after you receive them (such as our bottles of spirits);
• if you have made use of or consumed any party of the products in any way; and
• goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind.
If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If the product is for regular delivery (for example, a subscription), you can only change your mind after the first delivery.  If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know.
To let us know you want to change your mind, contact our Customer Service Team: orders@adgefrin.co.uk  

You have to return the product at your own cost.
You have to return your product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost[, unless we offered free returns when you bought the product. You can:

• bring the product to our distillery shop or by contacting our Customer Service Team: orders@adgefrin.co.uk. You will need your email receipt and the card you paid with.
• send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, contact our Customer Service Team: orders@adgefrin.co.uk We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.

We may reduce or refuse your refund.
If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. If you have consumed part of the product in any way then we may refuse to refund you at all, unless the product is faulty. Our Customer Service Team: orders@adgefrin.co.uk  can advise you on whether we're likely to reduce or refuse your refund].

When and how we refund you.
If you tell us you've changed your mind about a product that hasn't been delivered, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

You can end an ongoing contract

We tell you how you can end an on-going contract with us (for example, for a subscription to goods/services) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team orders@dgefrin.co.uk

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must [either bring it into our distillery shop or contact our Customer Service Team: orders@adgefrin.co.uk We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have the right to change your mind within 14 days of delivery for online and other sales which are not made in person.

We can change products and these terms

Changes we can always make.
We can always change a product:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product. We do this to:

• deal with product problems or make product changes;
• update the product to reflect changes in relevant laws and regulatory requirement.

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than two weeks after your original delivery date request you can contact our Customer Service Team: orders@adgefrin.co.uk  [to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can withdraw products

We can stop providing a product. We let you know in advance and we refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

• you don't make any payment to us when it's due and you still don't make payment within 2 days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, your delivery address, sight of your ID e.g., current valid driving licence or passport (to prove your age);
• you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect the product ("click and collect") but you don't do this within 7 days then (unless the product is made to your specifications or is clearly personalised) we treat your order as cancelled and refund the purchase price.

We don't compensate you for all losses caused by us or our products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section above concerning events beyond our control.
• Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
• A business loss. Orders for products under this contract are for personal use only, we do not accept any liability for losses you suffer if it relates to or arises from your use of a product for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our Privacy Policy

How we use any personal data you give us is set out in our Privacy Policy: https://adgefrin.co.uk/page/privacy-policy

You have several options for resolving disputes with us

Our complaints policy.
Our Customer Service Team: orders@adgefrin.co.uk will do their best to resolve any problems you have with us or our products in a timely and fair way.

You can go to court.
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product.
We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract.
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply.
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later.
We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.