Accessibility

WHEELCHAIR ACCESS

There is wheelchair access throughout Ad Gefrin, although for those participating in the Distillery Tour and Tasting, please note that you will need to leave the tour party when going from the first floor to the ground floor of the Distillery by means of the stairs, to travel via the lift, rejoining the tour party on the ground floor. A member of our team will accompany you to assist.

ELECTRIC & MECHANISED WHEELCHAIRS

Tours around the distillery are through an ATEX rated zone, and some electric and mechanised chairs may not be suitable for this. We recommend bringing a manual chair if needed in this situation, and contacting us to discuss if you have any queries in advance of your visit.

WHEELCHAIR SUPPLY

We are able to offer a small, limited number of manual wheelchairs for use of visitors during their stay with us should they be required. We suggest you contact us and book in advance to ensure availability.

SERVICE AND SUPPORT DOGS

Ad Gefrin welcomes service and support dogs in the free circulation areas plus the Great Hall and Museum, however visitors may be asked to provide some documentation for them.  Due to the industrial nature of the Distillery and the grille flooring, we suggest that it is not suitable for dogs to accompany visitors on the tour.

FOOTWEAR

PLEASE NOTE. A tour of the Distillery involves walking on grille flooring.  Please ensure you wear flat shoes/suitable footwear.

ACCESSIBLE PARKING

There are 3 accessible parking spaces available in our Car Park, plus charging points for 6 electric vehicles.

ELECTRIC VEHICLES

We have provision for six Electric Vehicle Charging Points in our Car Park.

ACCESSIBLE TOILETS

There is an accessible toilet located on the ground floor adjacent to the Bistro.

CARERS

For disabled visitors who require the assistance of a carer, the accompanying carer can enter access the ticketed areas free of charge.

Please contact us prior to your visit if you require additional information regarding access and facilities.  info@adgefrin.co.uk Tel: 01668 281554

GETTING AROUND

The Great Hall, Museum and Distillery Tours are on the first floor and can be accessed by a lift. The Distillery tour does involve moving from the first floor to the ground floor via a metal grilled staircase with handrails.  The Cask Store also requires visitors to climb a short flight of stairs, however a stair lift is available.

The external pathways are smooth surfaced and suitable for motorised and non-motorised wheelchairs and pushchairs.

FIRST AID

Many of our team are first aid trained. Should you require assistance, please ask any member of staff, and an appropriate person will come to your aid.

EMERGENCY PROCEDURES

In the event of an emergency please notify any member of staff. You will then be advised accordingly.

SMOKING POLICY

Ad Gefrin has a No Smoking policy across the whole site, including e-cigarettes and vapes.

We are always seeking to improve and we are currently trialling Visually Descriptive Tours for sight impaired.  If this is successful we will be delighted to offer visitors this additional service.